Customer Service

Sawbridge Studios
1015 Tower Road
Winnetka, IL 60093
tel. (847) 441-2441   fax (847) 441-2442

Returns & Exchanges

RETURNS / CANCELLED ORDERS

 

Accessories:


Non-customized accessories may be returned for a full refund within 10 days of purchase by the original purchaser. Gifts (not purchased by the recipient) may be returned  within 60 days are for store credit only. Shipping charges are not refundable.

 

Furniture Returns:
Furniture may only be returned for non-repairable defects in material and workmanship. Sawbridge Studios and our craftsmen stand behind all of our furniture and will arrange for repairs of any defects, excluding those from normal wear and usage.

 

Cancellations:
Furniture orders cancelled after 30 days from when the order is placed will forfeit the deposit.

Shipping & Handling

SHIPPING

Accessories
Almost all accessories are shipped UPS unless otherwise specified. All accessories are hand-made. Any one item may not always be in stock.  We will advise you of lead-times, if any, when you order.

Furniture

 

Leadtime:  Most furniture will be built to order for you. Our craftsmen typically work within a 12- 16 week time frame. Sometimes, highly custom pieces can take longer. We will do our best to give you an accurate timing range when you place the order.

 

Deposit: We ask for a deposit of 50% of the purchase price when you place an furniture order.  The balance plus shipping and tax are due upon delivery.

Shipping: Our furniture is shipped with the same care with which it is built. Most of our furniture is "blanket wrapped" shipped by small, specialized movers who pay close attention to how the furniture is handled. They will call you in advance to set a delivery time that is convenient for you. We do request some flexibility on specific delivery times for non-Chicago area orders. The mowill install the piece in the desired location; complete any required assembly (such as setting up a bed with your mattress and box spring), and remove any packing material.

Shipping Charges: Shipping charges vary depending of the size of the piece and your location. We try to keep charges as low as possible while still providing the level of service and care you expect and the furniture deserves. We will be happy to estimate specific shipping charges for you. As a "rule of thumb" you can plan on 10-15% of the price.  These fees cover our cost only and do not earn a profit for Sawbridge Studios.

Special Situations:  We ask our clients to pay particular attention to the "path" a piece must take in their house to reach its final destination. Doorway clearances, tight corners, narrow hallways and staircases can sometimes be a problem. Unfortunately, we cannot be responsible for extra delivery charges incurred to address such issues, nor can we provide a refund if a piece cannot be delivered because it will not fit. In the Chicago area, for a small charge, we can provide a measuring service ahead of time to prevent issues later.

 

Shipping Damage: Despite extreme care, damage to furniture  can sometimes occur in shipping. We ask our clients to carefully inspect each piece. Damage should be noted on the bill of lading before signing or you may refuse to accept the piece. In either case, contact us and we will take steps to address the situation as quickly as possible. We want to make it right. Damage noted after delivery is much more difficult to address.

Most furniture will be built to order for you. Our craftsmen typically work within a 16 week time frame. Sometimes, highly custom pieces can take longer. We will do our best to give you an accurate timing range when you place the order. We ask for a deposit of 50% of the purchase price, shipping and tax when you place the order. The remainder is due upon delivery.

Errors and Ommissions

Every effort is made to keep our website up-to-date and accurate.  However, sometime errors can occur.  We will advise you of any errors in pricing at the time of the order before we process the order.  Details of all furniture  will be provided to you after you order for your review.

 

Sales Tax

 Sales Tax

The prevailing tax rate  in Winnetka Illinois will apply to all orders shipped to Illinois addresses.  No tax will be charged for order shipped outside Illinois, although in some case the buyer may be reponsible for any local taxes.

 

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout.  (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)

 
 
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